We are on a mission to make life more comfortable. To support this, we’re hiring a Critical Path Manager who will play a pivotal role in improving efficiency and fostering collaboration across our business. Reporting to the Chief Product Officer with a dotted line into Operations, you’ll work across all functions to map and manage our end-to-end critical path, ensuring our seasonal go-to-market (GTM) process runs seamlessly. 

This is a new role requiring a high level of autonomy, operational expertise, and exceptional stakeholder management skills. You’ll bring teams together, align efforts with our business objectives, and transform inefficiencies into streamlined processes.  

The Responsibilities:

• Critical Path Management

• Map, manage, and improve the GTM process from concept to market

• Develop and manage seasonal calendars, tracking key milestones and ensuring on-time delivery

• Oversee the RACI framework, ensuring clear roles and responsibilities

• Collaboration and Alignment

• Lead cross-functional teams to align objectives and maintain momentum

• Facilitate meetings, including setting agendas, tracking invitees, and ensuring actionable outcomes

• Build strong internal and external networks to streamline communication and enhance collaboration

• Process Improvement

• Proactively identify inefficiencies, address roadblocks, and implement solutions to mitigate risks

• Perform root cause analysis to support operational improvements

• Provide regular reporting and progress updates to stakeholders

• Workshop Leadership

• Facilitate workshops to solve business problems, identify cross-functional dependencies, and manage risks

• KPI Analysis and Governance

• Monitor seasonal KPIs and develop recommendations to improve GTM processes and operational efficiencies
  

The Person:

• You’re an experienced Project Manager or Stakeholder Manager, ideally with a background in footwear or apparel

• You’ll be equally creative and analytical, capable of balancing the big picture with meticulous attention to detail

• A natural communicator, you have the gravitas to influence stakeholders while fostering collaboration across team

• Proven experience in project management or stakeholder management

• Understanding of product creation processes; footwear or apparel experience is a bonus

• Strong calendar management skills, with proficiency in tools like Outlook

• Excellent communication and interpersonal skills for stakeholder engagement and cross-functional collaboration

• Organised, detail-oriented, and able to handle multiple priorities

• Ability to facilitate workshops and lead teams through complex processes

• Entrepreneurial mindset with a collaborative and open-minded approach

• Creativity & Analysis: A problem-solver who can think on their feet while managing complex timelines

• Influence & Gravitas: Someone who can communicate difficult messages clearly and inspire teams to align with shared goals

• Collaboration: A team-oriented individual with a low-ego approach, ready to promote inclusivity and shared success

• Organisation: A pro at managing details, timelines, and relationships to keep projects on track

The Benefits:

👟 Product Allowance (2 free pairs shoes a year and 50% off 20 pairs)
⏰ Hybrid and flexible working hours
☀️ Summer Fridays (6 ½ days in July and August on Fridays)
🌴 25 days holiday + Bank Holidays
🗺️ Work from anywhere for 2 weeks
🚼️ WorkPlace Nursery (salary sacrifice scheme to save money on your nursery fees)
💆‍♀️ Wellbeing Program – Retail Trust, Sanctus Coaching and Calm App
📚 Career development allowance ( Personal allowance to use on career development)
🏥 Private health care and or dental care (provided by AXA and DenPlan
🤩 Socials organised by Wellbeing and FeelGood group
➡️ Check out our careers page to learn more!