The Responsibilities:

People, Payroll & Reward Administration:

• Act as a shared administrative resource across the People Team, supporting agreed activity and priorities as needed

• Support payroll, reward and benefits administration, ensuring information is accurate, well organised and completed on time

• Help prepare payroll and benefit information for review, including checking changes, following up missing details and escalating any issues

• Support administration for starters, leavers, contractual changes, benefit updates and other employee lifecycle activity

• Maintain clear trackers, records and process notes so information is easy to find, audit and hand over

• Handle confidential employee, payroll and benefits information carefully and professional

• Act as the first point of contact for routine people, pay and benefits queries

• Complete regular data integrity checks and data cleansing to help maintain accurate employee records

• Support screen, workflow and process updates in Cascade where agreed, working with the Global Reward & Payroll Manager and wider People Team

• Help maintain accurate reporting, trackers and management information for People and Reward activity

• Identify data issues, process gaps or unclear handoffs and escalate these early with practical suggestions for improvement

• Support process documentation, user guidance and simple training notes so colleagues can follow key steps consistently

Benefits, Employee Access & Employee Experience:

• Support the set-up, tracking and administration of employee benefits, including responding to employee queries or directing them to the right support

• Create initial employee access to the FitFlop shoes and Beauty Pie membership schemes, including welcome free pair, staff free pair and seasonal discount code access

• Support benefit enrolments, changes, leavers, monthly checks, provider files and payroll inputs where required

• Help maintain benefit records and reports so information remains accurate, current and easy to use

• Support employee communications, reminders and guidance for routine benefit activity

• Monitor common employee questions and help identify where guidance or processes could be made clearer

Team Support & Continuous improvement:

• Work with internal colleagues and external providers to resolve routine queries in a clear, helpful and timely way

• Manage a varied workload, prioritising effectively and following tasks through to completion

• Support continuous improvement by identifying where processes, documents or systems could be clearer, simpler or more efficient

• Contribute to a collaborative, practical and service-focused People Team culture

The Person:

•  Strong administration skills, with excellent attention to detail and the ability to work accurately with employee data

• Experience working in a People, HR, payroll, reward or benefits environment would be helpful

• Experience of IRIS Cascade HRIS and screen design / workflow management is highly desirable, or equivalent system knowledge gained in a similar role

• Confident using Microsoft Office, especially Excel, Outlook and Teams

• Able to manage a varied workload, prioritise effectively and follow tasks through to completion

• Clear, friendly and professional communication style, including the ability to explain information simply

• Comfortable handling confidential information with care and discretion

• Organised, reliable, proactive and willing to learn new systems, processes and ways of working

• Confident asking questions where something is unclear and escalating risks or issues early

• Able to balance pace with accuracy, especially where payroll, benefits or employee data is involved