• Build strong relationships with customers and sales agents through pro-active communication

• Actively seek and identify opportunities within order book management to maximise sales, communicate opportunities with Sales team and customers

• Actively contact customers to encourage in-season reorders (at once orders)

• Give customers and sales teams up to date visibility of order book by providing product, stock and delivery information / updates

• Regular follow-up of customer deliveries and orders, checking they were completed to full satisfaction

• Listen to feedback from the customers and pass on to the relevant departments

• Log any customer contact into Enterprise Resource Planning System (ERP) system

Order Book Control:

• Accurate order entry: including receiving, printing, keying and checking orders under the correct order type into NAV immediately when received

• Process order amendments and cancellations such as change of quantity, delivery date, colour to ensure the order book is accurate and up to date at all times

• Regularly generate, circulate and update, the outstanding order report to ensure orders are re-dated or cancelled and stock returned to FTS

• Liaise with Allocations Co-ordinator on stock allocation to orders, working towards minimal number of deliveries per order to customer

• Liaise with the warehouse to ensure timely and smooth delivery of all orders

• Process RA’s as a result of returns, damages, shortages etc., following the Returns - Internal Procedure (UK)

• Liaise with the warehouse to ensure timely and smooth collection of stock from customers for return

• Manage the prepayment process for all new and existing customers to ensure prompt delivery of orders placed

• Identify and contact customer accounts at their credit limit with orders pending to negotiate payment so pending orders can be released without delay

• Ensure all month end activities such as invoicing, RA’s, stock movements are completed correctly and on time

Internal Stakeholders:

• Build strong relationships through effective communication with immediate stakeholders such as Sales, Credit Control, Operations (including the warehouse) and ensure interdepartmental processes are followed to maximise efficiency

• Attend and actively participate in meetings held with internal stakeholders

• Regularly contact appointed Sales Representative/s to build a strong relationship and ensure customer communication is managed in a co-ordinated and professional manner in accordance with the Rep Communication Guide

• Share product and customer information as appropriate with the Sales Representatives and the Customer Service Team

Reporting:

• Run frequent order reports in NAV to provide a meaningful analysis using Excel

• Provide full and accurate reports to be presented at the weekly S&OP meetings

• Pro-actively keep up-to-date on the latest product developments and attend regular product training sessions

• Support with onboarding and training of any new team members

• Share best practice across the department and strive to optimise activities within your area of responsibility

• Ensure all filing is kept up to date and area is kept in a tidy manner

• Miscellaneous duties as and when requested by manager or colleagues including internal stakeholders, Sales Representatives, warehouse or customers