We’re looking for a highly creative, hands-on Social Media Manager to help turn big ideas into brilliant content.

Reporting directly to Head of Content & Social you will own the strategic development of our organic social and content ecosystem — crafting platform-specific strategies, leading content planning, and collaborating closely with both our Social Media Specialist and Junior Creative to bring ideas to life.

You will be responsible for building a cohesive, high-performing social and content plan that deepens our audience connection, drives engagement, and supports broader brand and performance marketing goals.

The Responsibilities:

• Develop and own the organic social content strategy for FitFlop across all platforms (Instagram, TikTok, Facebook, LinkedIn, Pinterest, YouTube etc.)

• Create and maintain a content calendar aligned to campaign moments, brand priorities, seasonal opportunities, and cultural trends

• Lead content ideation and briefing for the Junior Creative and Social Specialist — ensuring strong execution against strategy

• Translate strategic ideas into clear content briefs — including narrative flow, structure, and creative direction for storyboarding and asset development

• Partner with the Social Specialist to optimize content for platform nuances and performance insights

• Partner with our Creative and Production teams to ensure content captured from key shoot moments is optimized for social media

• Collaborate with the Digital Marketing team to ensure organic content can fuel paid social campaigns — advising on asset adaptation, messaging alignment, and creative optimization for performance needs

• Collaborate closely with brand team channel owners to align on messaging, creative, and timing for fully integrated campaigns

• Present creative concept ideas and performance analysis to senior stakeholders, both within the wider brand team and across the business

• Stay immersed in social trends, audience behaviour, competitor activity, and platform updates — proactively feeding strategic recommendations into the team

• Ensure all content maintains brand consistency, tone, and visual excellence, supporting brand elevation

• Identify and manage opportunities for community growth, UGC amplification, and influencer collaboration, in partnership with broader brand initiatives

• Assist the Social Media Specialist and CX team with the management of online communities and comments, helping foster engagement and activity

• Attend production and content shoots where required to ensure capture and edit is optimized for social media

• Provide strategic guidance, templates, and creative toolkits to support international teams managing local social media channels

• Exploration and integration of emerging AI tools (e.g. for ideation, content planning, visual prototyping, or copy assistance) to enhance workflow efficiency and spark creative innovation

• Be a mentor and strategic guide for the Junior Creative and Social Specialist — helping to grow creative thinking and executional excellence within the team

The Person:

• A natural storyteller and strategic thinker — able to connect brand goals with social culture and audience needs

• Confident in content strategy, channel planning, and platform best practices

• Experienced in leading and mentoring junior team members across creative and social execution

• Highly collaborative, with excellent cross-functional communication skills

•  Data-informed but creatively driven — balancing performance with brand storytelling

•  A strong eye for content — able to confidently brief, guide, and review social-first creative across visuals and copy

• Curious, inquisitive, proactive, and energized by the ever-evolving digital landscape

• Highly organized, detail-oriented, and comfortable managing multiple projects and timelines
  

The Benefits:

• 👟 Product Allowance

• ⏰ Hybrid and flexible working hours

• ☀️ Summer Fridays (6 ½ days in July and August on Fridays)

• 🎂 A day off for your Birthday

• 🌴 25 days holiday + Bank Holidays

• 🗺️ Work from anywhere for 2 weeks

• 🚼️ WorkPlace Nursery (salary sacrifice scheme to save money on your nursery fees)

• 💆‍♀️ Wellbeing Program – Retail Trust, Sanctus Coaching and Calm App

• 📚 Career development allowance ( Personal allowance to use on career development)

• 🏥 Private health care and or dental care (provided by AXA and DenPlan

• 🤩 Socials organised by Wellbeing and Feel Good group

• ➡️ Check out our careers page to learn more!

Equal Opportunities:

FitFlop is an equal opportunities employer. We are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported. We welcome applications from people of all backgrounds, regardless of age, gender identity, sexual orientation, disability, neurodivergence, ethnicity, religion or belief, or any other characteristic protected by law.

We actively encourage neurodivergent candidates and individuals with disabilities to apply. If you require any reasonable adjustments during the application or interview process, please let us know. We are committed to providing an accessible and supportive recruitment experience.