Our fast expanding in-house Digital Department is looking for a talented, passionate Digital Trading Specialist to join our dynamic team. You'll support the digital trading manager in the trading and site optimisation of FF.com and provide reporting and insights to help drive sales and conversion. You'll work closely with demand planners and marketing teams to help drive performance, report on KPIs, web analytics and work to deadlines.

As Digital Trading Specialist, you’ll have a passion for all things digital. You’ll have a foundation of digital knowledge within a fashion retail environment, and you’ll be looking to really build your digital career. As well as coming armed with an irresistible personality, extraordinary attention to detail, you’ll need to be organised and have a ‘get up and go’ mentality to become a master in our busy digital department. 

You’ll thrive at the idea of providing support to the busy digital team with the aim of maximising the online trading opportunities at FitFlop.

The Responsibilities:

• Responsible for the overall onsite experience, working with our Digital Trading Executive to plan and execute day-to-day website trading and merchandising
• Generate daily, weekly, monthly and ad-hoc reports to analyse trading patterns, identify opportunities and make recommendations for improvements to performance
• Oversee the product creation process, ensuring products are created ahead of intake dates, and work closely with the studio and copywriter to ensure all content delivers the best customer experience
• Ownership of the visual merchandising process and strategy across product landing pages, factoring in seasonality, sales and stock
• Be a key stakeholder within the trading team for the FF platform, working closely with the Digital Delivery team to deliver any new projects and assisting with briefing, training and testing
• Work with our Digital Content Executive to brief in homepage and asset updates across all relevant onsite touchpoints, including carousel and mega navigation
• Work with our CRM and Digital Marketing teams to advise on product performance and intake, helping to brief in newsletters and ads to drive sales
• Work with our Digital Trading Executive to make deliver ad-hoc site updates, including category creation and refreshes, mega nav updates, search bar updates and SEO changes
• Undertake competitor analysis on an ad hoc/seasonal basis identifying opportunities that may help improve the customer experience
• Use GA4 and ContentSquare on a regular basis to identify any consumer behaviours and trends that can help dictate our digital roadmap and day-to-day trading decisions

The Person:

• You’ll have experience working in a Digital Trading Team, ideally within a fashion/retail environment
• Experience creating reports for the analysis of digital trading patterns
• Confident and commercially aware to make recommendations for opportunities to improve digital performance
• Super collaborative and comfortable working with colleagues and stakeholders both inside and outside of our Digital team
• Comfortable managing tasks and processes end to end from concept to delivery
• Experience working with an using MS Excel and GA4
• Experience working with Contentsquare is beneficial, but not essential as training will be provided
• A team player and someone who is happy to be hands on with task

The Benefits:

• 👟 Product Allowance (2 free pairs shoes a year and 50% off 20 pairs)
• ⏰ Hybrid and flexible working hours
• ☀️ Summer Fridays (6 ½ days in July and August on Fridays)
• 🎂 A day off for your Birthday
• 🌴 25 days holiday + Bank Holidays
• 🗺️ Work from anywhere for 2 weeks
• 🚼️ WorkPlace Nursery (salary sacrifice scheme to save money on your nursery fees)
• 💆‍♀️ Wellbeing Program – Retail Trust, Sanctus Coaching and Calm App
• 📚 Career development allowance ( Personal allowance to use on career development)
• 🏥 Private health care and or dental care (provided by AXA and DenPlan
• 🤩 Socials organised by Wellbeing and Feel Good group
• ➡️ Check out our careers page to learn more!