As we accelerate our global product offering and customer channels, we’re looking for a Business Analyst with strong NetSuite experience to help shape and deliver critical business objectives. This hybrid role combines strategic business analysis with hands-on NetSuite administration, making it ideal for someone who thrives at the intersection of business process design and ERP system optimisation.

You’ll lead the analysis of complex business requirements, support project stakeholders, and take ownership of our NetSuite platform—ensuring it evolves in line with business needs. You’ll work closely with cross-functional teams to deliver scalable solutions and maintain operational excellence.

The Responsibilities:

• Lead the detailing, analysis, and evaluation of business requirements across departments.
• Own and maintain the as-is business process catalogue and contribute to future-state process design.
• Act as the primary administrator for NetSuite, managing configurations, workflows, user roles, and system updates.
• Translate business needs into NetSuite solutions, including dashboards, reports, saved searches, and customizations.
• Collaborate with stakeholders to prioritize requirements and define benefit cases.
• Support the full project lifecycle: requirements gathering, solution design, testing, and deployment.
• Provide NetSuite training and support to end users and act as the internal SME for the platform.
• Stay current with NetSuite releases and industry best practices to recommend improvements.
• Contribute to the business capability map and influence technology strategy aligned with the 5-year plan.
• Lead vendor engagement and procurement activities for NetSuite-related services or integrations.

The Person:

• Proven experience as a Business Analyst with hands-on NetSuite administration responsibilities.
• Strong understanding of ERP systems, ideally with NetSuite certification or equivalent experience.
• Skilled in translating business strategy into operational processes and system configurations.
• Excellent stakeholder management and communication skills.
• Experience delivering complex projects in agile and hybrid environments.
• Strong commercial awareness and understanding of regulatory environments.
• A proactive problem-solver and transformation ambassador.
• Self-starting and disciplined with ability to meet goals
• Ability to challenge and be challenged
• Demonstrable influencing skills
• Some experience of working with third parties, onsite and offsite, onshore and offshore
• High level of attention to detail
• Awareness of Agile and Waterfall project delivery methodologies

Desired Skills and Experience

• Practical, open minded and adaptable
• Must have good communication, organisation, and team building skills; articulate and able to adapt to group dynamics
• Good knowledge of retail technology process and practices, particularly in the footwear space

The Benefits:

• 👟 Product Allowance
• ⏰ Hybrid and flexible working hours
• ☀️ Summer Fridays (6 ½ days in July and August on Fridays)
• 🎂 A day off for your Birthday
• 🌴 25 days holiday + Bank Holidays
• 🗺️ Work from anywhere for 2 weeks
• 🚼️ WorkPlace Nursery (salary sacrifice scheme to save money on your nursery fees)
• 💆‍♀️ Wellbeing Program – Retail Trust, Sanctus Coaching and Calm App
• 📚 Career development allowance ( Personal allowance to use on career development)
• 🏥 Private health care and or dental care (provided by AXA and DenPlan
• 🤩 Socials organised by Wellbeing and Feel Good group
• ➡️ Check out our careers page to learn more!