Our customers are at the heart of what we do, and as we continue to grow, we require an exceptional CRM Specialist to help scale our digital growth even further. As CRM Specialist you’ll support the global CRM strategy by developing and executing comprehensive campaigns across email, SMS and on-site to increase our customer loyalty and retention metrics, using innovative and personalised CRM communications.
You’ll need to have a thorough understanding of all things CRM; data, storytelling, tools and commerciality, alongside strong analytical and creative thinking, to directly shape the customer lifecycle and touchpoints. What’s more, you’ll be data driven and have heaps of experience in looking at the numbers that drive retention. You are highly collaborative with excellent stakeholder management and communication skills and capable of earning trust from the team.