As Quality Assurance Auditor, you’ll be working within a small but ambitious team, championing FitFlop quality throughout the entire manufacturing process, ensuring that every shoe we make is of world-class quality. You’ll train and manage the factory’s certified inspector, enforce process control for consistent quality and implement quality standards upstream of our production process to prevent defective product being built.

You’ll be experienced in footwear, ideally with casual/sports brands, have solid experience in quality assurance and shoemaking and have fantastic relationship building skills and a great communication style – you’ll challenge and influence but in the right way. You’ll be a team player, but you’ll also be self-motivated and able to work independently across different factory sites.

The Responsibilities:

• Ensure FitFlop production is consistent with Platinum Sample and manufactured to physical requirements
• Review materials and components received into the factory matching against Approved Material Swatch, set up tolerances when needed
• Conduct inline/final AQL audit or 100% inspection (Japan order) of all PO’s to ensure only conforming product is shipped from the factory
• Submit own inspection report, generate On-site Corrective Action Request, issue disposition/ release letter.
• Train/guide factory and supplier to fully understand FitFlop quality standard
• Verify Work Instructions/SOP, Process Flow Chart, parameter setting of equipment

• Work with production personnel on root cause analysis and corrective action of any product defects incurred during production
• Actively anticipate issues, collaborate & problem solve with factory management
• Verify lab test result/specimen to meet FitFlop desired standards
• Meet with factory team at the end of each visit to address all issues identified
• Mentor and manage CSP auditor to control quality on behalf of FitFlop
• Attend Graded Sizes Trial to ensure all grades are correct and fitting is as the confirmed Fit Approved Sample
• Attend Pre-Production Trial (PPT) and report in detail any discrepancy from Platinum Sample or production difficulty experienced by the factory, which may have impact on quality and delivery
• Lead Initial Production Trial (IPT) and enforce proper execution of corrective action from Pre-Production Meeting

The Person:

• You’ll have gained good experience working as within footwear quality assurance and related experience in shoe making

• English skills (reading, writing, speaking, listening) is a must

• Understanding of various footwear constructions and manufacturing methods.

• Excellent understanding of footwear lab testing result

• Competent skills on Microsoft programs, particularly Excel

• Proactive and “can do” attitude

• Willingness to push beyond comfort zone and develop working knowledge in new areas.

• Strong interpersonal and communication skills
• Assertiveness and influencing skills amongst your own operational colleagues
• Experience in other footwear areas; such as, commercialization, tooling, lab testing, corporate responsibility is a plus

The Benefits:

We’re all about giving people the tools to be the best they can be. Because, when we’re at our best (happy and healthy) together we have the power to do something amazing and really deliver. Our benefits include medical and social insurances, pension contribution, holiday, free pairs and product discounts, FitFlop Feel-Good program (including everything from mindfulness to financial wellbeing) and a full blended learning and development calendar.